Challenge the status quo, influence decision-making, and drive meaningful change across ACC
Permanent role based in Wellington
About us | Mō mātou
ACCis a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz.
About the role | Mō te tūranga mahi
As a Collections Strategy Lead, you will be responsible for the proactive management of collections strategies to improve the effectiveness of collections activity and optimise performance across the debt portfolio. You will identify trends, emerging risks, and opportunities, using data-led insights to drive strategy improvements and provide options and recommendations to adjust collection strategies to mitigate these risks.
This is a strategic role and is part of the Collections & Recoveries Leadership Team. You'll be expected to look beyond current approaches, challenge conventional thinking, and identify opportunities to improve collections outcomes, operational effectiveness, and customer experience.
This role will be highly rewarding for someone who enjoys influencing outcomes through strong stakeholder relationships, using data and insights to drive decision-making, and challenging existing approaches to achieve better results. You'll thrive on bringing people together, sharing ideas, and turning strategy into action, all while contributing to better outcomes for New Zealanders.
The midpoint of the salary band for this role is $119,161, appointment within the band will be based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme ( 9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.
Key Accountabilities:
About you | Mōu
You will bring:
A continuous improvement mindset, with the confidence to constructively challenge existing processes, explore new approaches, and drive meaningful change
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Friday 17 July 2026 5pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
