Location: Mumbai,Maharashtra,India
We are seeking a motivated and experienced Collections Expert to join our US Supply Chain Finance (SCF) collections team. This role is pivotal in enhancing collections performance, maintaining strong client relationships, ensuring compliance, and contributing to the overall operational efficiency, financial stability and growth of our US SCF portfolio.
Act as a valued member of the US SCF Collections team, focused on optimizing debt repayment solutions in the US portfolio.
Follow and utilize proven collections strategies tailored to various client situations and geographies.
Build and maintain positive, professional relationships with clients, with a focus on reducing delinquencies while preserving long-term partnerships.
Leverage data, KPIs, and performance metrics to derive insights and drive continuous performance improvements.
Collaborate with cross-functional departments including legal, risk, and finance to resolve collection issues and support policy enhancements.
Ensure strict adherence to international regulations and internal compliance standards across jurisdictions.
Drive innovation in collections processes and systems to enhance recovery rates and operational efficiency.
Prior experience in lending, structured finance, or supply chain finance (SCF) is preferred with emphasis on strong communication skills and logical approach to solving problems and working towards solutions.
Demonstrated success in learning, understanding and executing effective collections strategies, specifically in the US SCF space.
Ability to follow collections-related regulations and compliance requirements.
Strong analytical abilities and a logic-driven approach to decision-making.
Excellent communication and drafting skills, with the ability to clearly and effectively understand issues and work towards resolution.
Ability to thrive in a fast-paced, entrepreneurial environment.
A collaborative and humble mindset — open to feedback and committed to continuous learning.
Capable of maintaining professionalism in collections interactions while ensuring firmness in approach and driving towards win/win solutions that protect the company’s bottom line.
2+ years of experience in a client-facing role.
Willingness to work night shifts (6 pm - 3 am)
Drip is a financial technology company building modern infrastructure to make trade finance and B2B commerce easy and accessible for small businesses worldwide. Its AI native, predictive underwriting and processing engine streamlines credit assessment and automates end-to-end transaction workflows. To date, Drip has facilitated more than $8 billion in cross-border trade for 11,000 businesses across 60 countries.
Working to close the $1.8 trillion global trade finance gap, Drip enables small and midsize businesses to trade with confidence across borders. The company has built a strong partner ecosystem — including leading capital providers such as Barclays, TD Bank, and the IFC, as well as logistics firms, insurance brokers, and B2B invoicing platforms — to expand distribution and impact. Drip is backed by global investors including Accel, Sequoia, Wing VC, Sumitomo Mitsui Banking Corporation and Y Combinator.
