Employment Process Group

Collections Specialist - Insurance Billing - Remote

Employment Process Group  •  $25/hr  •  California (Remote)  •  8 days ago
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Job Description

Collections Specialist

Company: The Testing Agency
Location: Remote (United States)
Type: Full-Time
Compensation: $50,000 base salary + monthly bonus program + paid benefits and vacation

About The Testing Agency

The Testing Agency is a fast-growing home services support organization focused on delivering operational excellence and client service solutions. The company partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination while maintaining a strong culture of accountability, communication, and professional growth.

About the Role

As a Collections Specialist, you will be responsible for persistently following up with insurance companies and adjusters to ensure timely payment for services rendered. This role is central to maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management.

This is an ideal opportunity for a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment.

Key Responsibilities


  • Follow up with insurance companies and adjusters regarding outstanding payments

  • Resolve invoice-related inquiries and payment disputes in a professional manner

  • Maintain detailed and accurate communication records within CRM systems

  • Collaborate with internal departments to ensure invoices are processed correctly

  • Handle minor escalations and assist in resolving billing discrepancies

  • Manage multiple accounts and follow-up schedules efficiently

  • Communicate consistently with clients, carriers, and team members to ensure timely resolution

  • Support overall collections performance and operational goals

Requirements


  • Previous experience as an insurance adjuster and/or collections professional required

  • Strong negotiation and conflict resolution skills

  • Highly organized with the ability to manage multiple priorities and follow-ups

  • Comfortable making outbound calls and persistently pursuing payment resolution

  • Proficiency with CRM software, invoicing systems, and Google Office Suite

  • Ability to work independently while collaborating effectively within a remote team environment

What We Offer


  • Competitive base salary of $50,000 annually

  • Monthly performance bonus program offering an additional $3–$5+ per hour for top performers

  • 100% remote opportunity for authorized U.S. workers

  • Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility

  • Paid benefits and vacation time

  • Supportive and collaborative team culture

  • Professional development and long-term growth opportunities

  • Opportunity to work directly with insurance carriers and industry professionals
Employment Process Group

About Employment Process Group

At Employment Process Group we only bring the highest class talent into your recruiting pool. We provide transparent and tested candidate-sourcing solutions that adapt to an ever-changing labor market.

Our two decades of experience have provided us with the required insight to fill even the most niche positions. Harness the fluidity in the workforce and build your dream team with our help.

Using a sophisticated blend of technology and rigorous phone screening EPG provides prompt, high-quality results. Our transparent processes allow you to track the progress and the candidates being considered bring tangible results to the hiring equation. All prospects that we bring to the table are those that will transition into your open roles. You and your team have more important things to do than putting a dozen or more candidates through their paces before making a final hiring decision.

Get in touch with us to see who we can put you in touch with.

Please let us know how we can enable your organization's expansion.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Chicago, IL
Year Founded
2003
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