Job Description

This position is based at our Northshore location (2077 Town Center Blvd in Knoxville). The deadline to apply for this opportunity is June 24, 2026.

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues. Additional duties include performing various administrative tasks vital to the day-to-day function of the department.

Essential Functions and Responsibilities

• Locates and advises members of delinquent loans, including student loans, by telephone and/or mail and requests payment. Services the needs of members who have placed inbound calls to the department.
• Assists the department with various administrative tasks and provides support with end of the month reporting.
• Performs other job-related duties as assigned.

Experience Six months or more of experience processing transactions and delivering customer service in a banking or credit union environment is required. One or more years of experience in a banking or credit union collections environment is preferred.

Education A high school diploma or GED.

Other skills required

• Must be proficient in Microsoft Excel, Word, and Google Workspace, including Gmail, Google Docs and Google Sheets
• Excellent written and verbal communication skills required with the ability to effectively interact and make recommendations to all levels of the organization
• Excellent organizational and analytical skills and reasoning ability required
• Must possess excellent time management skills and be accustomed to working with deadlines
• Must be detail-oriented and be able to maintain a high level of accuracy