Reports To: Credit Manager / Director of Credit & Customer Experience

The Collections Specialist is responsible for managing customer accounts and collecting outstanding balances for equipment sales, equipment rentals, parts sales, and service invoices. This role works closely with customers, sales representatives, branch personnel, and management to ensure timely payment, minimize bad debt exposure, and maintain positive customer relationships. The Collections Specialist plays a key role in supporting company cash flow while delivering excellent customer service. Responsibilities support the company's equipment sales, rental, parts, and service operations.

Essential Duties and Responsibilities

• Monitor and manage assigned accounts receivable portfolio.
• Contact customers regarding past due balances via phone, email, and written correspondence.
• Research and resolve invoice disputes, billing discrepancies, and payment application issues.
• Follow established collection procedures to reduce delinquency and improve cash flow.
• Maintain detailed collection notes and account activity records.
• Review aged accounts and recommend appropriate collection strategies.
• Coordinate with sales, rentals, parts, service, and branch personnel to resolve customer concerns affecting payment.
• Process and monitor payment arrangements and ensure compliance with agreed terms.
• Escalate severely delinquent accounts for management review, credit hold, or legal action when appropriate.
• Assist with lien, bond, and collection agency documentation as required.
• Support month-end accounts receivable reporting and aging reviews.
• Review customer payment trends and identify potential credit risks.
• Maintain professionalism while balancing customer service with effective collection efforts.
• Ensure compliance with company credit policies and collection procedures.

Qualifications

• High school diploma or GED required; associate’s degree in business, Finance, or Accounting preferred.
• Minimum of 5 years of collections, accounts receivable, credit, or related financial experience.
• Experience in construction, heavy equipment, industrial equipment, rental, or related industries preferred.
• Working knowledge of lien rights, commercial collections, and business-to-business (B2B) collections preferred.
• Proficient in Microsoft Office, particularly Excel.
• Experience with ERP systems and accounts receivable software preferred.

Knowledge, Skills, and Abilities

• Strong negotiation and collection skills.
• Excellent verbal and written communication abilities.
• Ability to professionally manage difficult conversations.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to prioritize multiple accounts and deadlines.
• Customer-focused mindset with the ability to build positive business relationships.
• Ability to maintain confidentiality and exercise sound judgment.

Physical Requirements

• Ability to sit for extended periods and work on a computer.
• Frequent use of telephone and computer systems.

Performance Measures

• Reduction in past-due accounts.
• Collection effectiveness and DSO improvement.
• Accuracy and completeness of account documentation.
• Timely resolution of customer disputes.
• Compliance with collection procedures and reporting requirements.
• Customer service and internal partnership effectiveness.

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.