Job Description
Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
- Make 100+ outbound collections calls daily to customers with past-due balances.
- Follow up consistently through phone and email.
- Secure:
- Payments
- Payment commitments
- Clear resolution timelines
- Navigate gatekeepers and connect with appropriate decision-makers.
- Handle payment objections professionally and confidently.
- Maintain consistent follow-up until accounts are resolved.
- Prioritize accounts based on aging, balance, and collection status.
Billing Issues & Dispute Resolution
- Investigate issues preventing payment, including:
- Billing discrepancies
- Invoice disputes
- Missing information
- Payment delays
- Identify the root cause of outstanding balances.
- Coordinate with internal teams to resolve billing issues quickly.
- Keep customers informed throughout the resolution process.
- Ensure disputed accounts remain actively managed rather than falling through the cracks.
CRM & Account Management
- Maintain accurate account records in Salesforce or similar CRM systems
- Document:
- Outbound calls
- Emails
- Customer responses
- Payment commitments
- Case updates
- Follow-up dates
- Maintain clear visibility into every active collections account.
- Ensure documentation is accurate, complete, and current.
Customer Communication
- Communicate firmly but professionally with customers regarding outstanding balances.
- Handle difficult conversations without damaging the customer relationship.
- Clearly communicate payment expectations and next steps.
- Provide timely updates regarding billing disputes and account resolutions.
- Maintain professionalism across every customer interaction.
Reporting & Process Improvement
- Track collections activity and account progress.
- Identify recurring issues contributing to delayed payments.
- Share insights that can improve:
- Recovery rates
- Billing accuracy
- Collections workflows
- Payment tracking
- Maintain strong activity and follow-up discipline.
Required Experience & Skills
- Previous experience in collections, accounts receivable, or high-volume outbound calling
- Comfortable making 100+ outbound calls per day
- Strong collections, negotiation, and objection-handling skills.
- Experience following up on overdue balances and payment commitments.
- Experience using Salesforce or similar CRM systems
- Strong written and verbal English communication.
- High attention to detail and documentation accuracy.
- Ability to manage a large number of accounts and follow-ups simultaneously.
- Comfortable working during U.S. business hours.
Nice to Have
- Experience in structured or KPI-driven collections environments.
- Accounts Receivable (AR) operations experience.
- Billing support or dispute-resolution experience.
- Customer account management experience.
- Experience working with aging reports and overdue account portfolios.
- Experience improving collections or payment recovery workflows.
What Makes You a Strong Fit
You’ll likely succeed in this role if you:
- Are comfortable spending a significant portion of your day making outbound calls.
- Stay persistent when customers don’t respond immediately.
- Can discuss overdue payments confidently without becoming confrontational.
- Know how to handle objections and move conversations toward resolution.
- Follow up consistently on payment promises.
- Stay organized while managing many accounts at once.
- Take ownership of outcomes rather than simply completing activities.
- Perform well in target-driven environments.
What a Typical Day Looks Like
Your day may include:
- Reviewing overdue accounts and prioritizing follow-ups.
- Making 100+ outbound collections calls.
- Sending payment reminders and follow-up emails.
- Securing payments and payment commitments.
- Investigating invoice disputes or billing discrepancies.
- Coordinating internally to resolve customer issues.
- Following up on previously promised payments.
- Updating Salesforce or CRM records after every interaction.
- Reviewing aging accounts and collection performance.
In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.
Key Metrics for Success
- 100+ outbound calls completed daily.
- Total payments recovered.
- Percentage of overdue accounts resolved.
- Reduction in aging receivables.
- Payment commitment conversion and follow-through.
- Follow-up consistency.
- CRM documentation accuracy.
- Speed of billing dispute resolution.
Why This Role Stands Out
- Direct impact on company cash flow and revenue recovery.
- Clear, measurable performance expectations.
- High ownership over assigned accounts.
- Structured, execution-focused environment.
- Opportunity to strengthen collections, negotiation, and AR expertise.
- Career growth opportunities into:
- Senior Collections Specialist
- Accounts Receivable Operations
- Billing Operations
- Revenue Operations
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
Apply Now
If you have experience in collections or accounts receivable, are confident making 100+ outbound calls per day, and know how to persist professionally until payment issues are resolved, we’d love to hear from you.
This is a strong opportunity for a results-driven collections professional who wants direct ownership over payment recovery, aging receivables, and cash-flow performance
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