Job Description
The Collections Specialist is responsible for managing a portfolio of customer accounts to drive timely payment, reduce aging, and improve working capital performance. This role combines strong collections expertise with a proactive, solution-oriented approach focused on accelerating invoice-to-cash conversion.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt
Key Responsibilities
Portfolio Management & Collections Execution
- Manage an assigned portfolio of customer accounts across aging buckets
- Proactively contact clients to secure payment on past-due balances via phone and email (emphasis on phone calls)
- Maintain a disciplined call and outreach cadence
- Negotiate payment commitments and structured payment plans
- Drive reduction in past due balances
- Client Communication & Relationship Management
- Serve as primary contact for payment-related inquiries
- Maintain professional, solution-focused client conversations
- Secure and document promise-to-pay commitments
- Escalate strategic or high-risk accounts when appropriate
Cross-Functional Coordination
- Identify root causes of delinquency and pass off to proper resolution team
- Partner with Billing, Operations, and Account Management to resolve disputes(Lead AR calls with the Operation teams• Coordinate joint client outreach when needed
- Ensure timely resolution of payment barriers
Documentation & System Integrity
- Maintain accurate and detailed account notes
- Update all activity within Oracle Advanced Collections
- Ensure data accuracy for reporting and analytics
Performance & KPI Management
- Meet defined cash flow performance metrics
- Participate in account review meetings
- Contribute to continuous improvement initiatives
Core Competencies
- Strong collections and negotiation skills
- Professional client communication
- Problem-solving
- Time management and prioritization
- Attention to detail and documentation accuracy
- Cross-functional collaboration
Minimum Qualifications
- 2+ years of collections or accounts receivable experience
- Proven ability to reduce past-due balances
- Strong communication and negotiation skills
- Experience with ERP or collections systems
Preferred Qualifications
- Enterprise or multi-region collections experience
- Knowledge of Oracle Advanced Collections or similar systems
- Experience with service-based or contract billing environments
- Familiarity with AR metrics such as DSO and aging analysis
Key Performance Indicators
- Past-due portfolio reduction
- Promise-to-pay attainment
- Outreach productivity
- Cash collected versus targets
Position Impact
The Collections Specialist plays a critical role in improving ABM’s working capital performance by accelerating cash conversion, reducing aging, and supporting enterprise financial objectives.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at
www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
