Job Description

Collections Specialist

A Collections Specialist will be responsible for reviewing resident accounts and identifying overdue accounts. They will contact appropriate parties regarding outstanding balances and negotiate payment.

Key Responsibilities:

• Monitor accounts to identify overdue payments
• Contact customers by phone, email, or mail regarding outstanding balances
• Negotiate payment plans and resolve billing disputes
• Maintain detailed records of collection activities
• Process payments and update account information
• Work with internal departments to resolve account discrepancies
• Prepare aging reports and collection status updates
• Ensure compliance with company policies and debt collection regulations
• Escalate delinquent accounts when necessary

Benefits Offered:

• Affordable Medical, Dental & Vision Insurance – Quality coverage options to fit your needs and budget
• Short- & Long-Term Disability Coverage – Financial protection and peace of mind
• 401(k) with Company Match – Invest in your future with employer contributions
• Generous Paid Time Off – Includes vacation days, sick time, and paid holidays
• Tuition Reimbursement – Advance your education and grow your career
• Career Growth Opportunities – We prioritize internal promotions and professional development
• Employee Rewards & Recognition Programs – Celebrating your hard work regularly
• Weekly & Monthly Appreciation Events – Because your efforts deserve recognition
• Birthday & Work Anniversary Celebrations – We celebrate you
• Collaborative, Team-Oriented Culture – Work alongside supportive and dedicated colleagues

Requirements

Preferred Qualifications:

• Possess effective communications skills and be able to handle difficult conversations with tact, professionalism, and cooperation.
• Ability to understand and interpret financial concepts.
• Ability to work under pressure and multi-task to meet project deadlines.
• Knowledgeable in MS Suite; with the ability to effectively work on a computer and adapt to various company programs and applications.