Job Description

Collections Specialist – Join Our RNR Family

Looking for a career with great pay, biweekly bonuses, and growth opportunities? If you have strong communication skills and at least two years of collections and customer service experience, we want YOU on our team at RNR Tire Express.

At RNR, we help people stay on the road with safe, quality tires through an affordable payment program that fits their budget. As a Collections Specialist, your key role is to help customers achieve ownership of their tires and wheels by working with them to stay on track with their payment plans. You’ll provide outstanding customer service in a supportive, family-oriented environment while making a real impact.

As a Collection Specialist at RNR Tire Express, you’ll play a vital role in supporting our customers on their journey to ownership. You’ll oversee customer accounts by making outbound calls, sending texts, processing payments, and maintaining accurate and up-to-date communication logs. Your main goal is to help customers successfully acquire ownership of their products by offering support, guidance, and solutions. This role isn’t just about collecting payments it’s about building trust and helping people succeed.

Why You’ll Love This Career

• Pay Type: Hourly plus Biweekly Bonuses
• Career Growth – We promote from within. Many of our leaders started in entry-level roles and worked their way up
• Make a Real Impact – Help hardworking customers achieve ownership while keeping their families safe on the road
• We Hire for Talent and Teach the Skill – Hands-on training coaching and mentorship to help you succeed
• Supportive Family-Oriented Culture – We don’t just say it we ARE a family and take care of our team members

What You’ll Do

• Help customers acquire ownership by assisting them in staying current on their payment plans
• Build positive relationships with customers while working to resolve accounts
• Communicate effectively via phone text and email to set up payment arrangements
• Use empathy and negotiation skills to help customers meet their financial commitments
• Maintain accurate customer records and follow RNR’s best practices for collections
• Field Visits – Visit customers in the field to reestablish communication and assist with payment solutions
• Work closely with store teams to ensure customer satisfaction and account resolution

What We’re Looking For

• Must have 2 or more years of collections and customer service experience – Rent to Own or Lease to Own experience is a plus
• Strong negotiation and communication skills – You know how to connect with people and find solutions
• Problem solver and multitasker – You stay organized and focused even in a fast-paced environment
• Tech-savvy and detail-oriented – You’re comfortable using computers and tracking account information
• Bilingual Spanish English a plus

We Take Care of Our Team – Just Look at These Benefits

• Health Dental and Vision Insurance – Your well-being matters
• 401k with Company Matching – We invest in your future
• Paid Sick Time and Paid Vacation – Because work-life balance is important
• Closed on Sundays – Always. Because time with family matters
• Family Comes First – Every team member gets one weekday off and we close for major holidays with holiday pay
• Smart Money Moves – All team members receive access to Dave Ramsey’s EveryDollar budgeting program to help you plan save and manage your finances
• We ARE a Family Business – From company picnics the last one was at SeaWorld Orlando for team members and their families to everyday support we care about our people
• We Give Back – Thanksgiving turkeys and Christmas bonuses every year
• We Celebrate YOU – Yes we send birthday cards with a gift because YOU matter

We Support Our Communities

At RNR Tire Express giving back isn’t just something we do—it’s who we are

• We’ve partnered with the NO More Foundation and host service days throughout the year. Our last serve day was hurricane support and cleanup in our local community
• Every Mother’s Day we give away one car to a deserving mom because every mom deserves to ride safe and proud
• We support local schools by giving away backpacks every year helping students start the year strong
• And that’s just the beginning—we’re always looking for new ways to serve support and stand by our communities

Because Culture Customers and Community are at the heart of everything we do

Work Requirements

• Be able to reach bend stoop push and frequently lift up to 100 pounds
• Be able to work in a standing position for long periods of time
• Must have exceptional hygiene and grooming habits
• Flexible schedule required
• Must have strong communication skills able to speak clearly, listen actively and interact professionally with customers and team members

Join Our RNR Family Today

If you’re ready to build a rewarding career where you can grow, help people and be part of a company that truly values its team, apply today

Everyone is Welcome – Equal Opportunity at RNR

When it comes to Equal Opportunity, we believe our teams should reflect the communities in which we operate. We want you to feel comfortable letting your personality shine and being your best self at RNR. We believe this is the best way to drive the business forward as a community of engaged RNR Team Members.

"To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions."

Fine Print

This job posting is a summary of duties and is not designed to contain an exclusive listing of duties or responsibilities that are required. The job description and duties may change at any time with or without notice. By applying you should understand that a job posting, or description is not a contract, is neither complete nor permanent and it can be modified at any time. Also, at the request of management any employee may be asked and expected to perform additional duties responsibilities or projects with or without notice. Applying constitutes an understanding of the requirements essential functions and duties of the job description.