Job Description

We are seeking a Lead Collections Specialist to join our Accounting team and support the billing, credit, and collections functions. This role is responsible for proactively managing past-due accounts, reducing outstanding receivables, and ensuring timely customer payments. The ideal candidate has strong communication skills, attention to detail, and experience in accounts receivable and collections.

• Monitor aging reports and follow up with customers on outstanding balances.
• Contact customers via email and phone to secure timely payments and resolve past-due accounts.
• Negotiate payment plans when necessary while maintaining positive customer relationships.
• Investigate billing discrepancies, short payments, and customer disputes to ensure accurate resolution.
• Work cross-functionally with Accounting, Sales, and Performance teams to address customer concerns.
• Maintain accurate records of collection efforts and payment commitments.
• Track collection activities and provide regular updates on delinquency trends and aging balances.
• Utilize Excel (pivot tables, VLOOKUPs, and data analysis) to generate reports and track performance metrics.
• Identify opportunities to improve collections processes and reduce days sales outstanding (DSO).
• Ensure compliance with company policies and industry regulations regarding collections.

Other

• Maintains confidentiality of work-related issues, records, and company information.
• Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.

Qualifications

• 2-5 years of experience in accounts receivable, collections, or credit analysis.
• Strong knowledge of collections best practices, payment terms, and dispute resolution.
• Proficiency in Excel (pivot tables, VLOOKUPs, data analysis) and AR software (NetSuite, SAP, QuickBooks, etc.).
• Excellent written and verbal communication skills with a customer-focused approach.
• Strong problem-solving skills and attention to detail.