Job Description

Not your average lender. Not your average workplace.

At Jacaranda Finance, we do lending differently. We’re an award-winning, Australian-owned digital consumer lender on a mission to help everyday Australians build a better financial future. Our mission is simple but powerful: To be the backup lender of choice for everyday Australians when their bank says no.

The Role:

We’re looking for a Collections Specialist who thrives on solving problems, supporting customers, and making an impact when it matters most. This person will take ownership of customer interactions across the collections journey, working closely with customers to find practical, sustainable repayment solutions while delivering a supportive and positive experience.

What you’ll be doing:

• Manage inbound and outbound customer interactions across phone and email
• Review and action daily reports related to accounts, payments, and collections
• Work with customers to create tailored, realistic repayment plans
• Provide empathetic support to customers experiencing financial hardship
• Follow up on payment arrangements and variations to ensure successful outcomes
• Collaborate with Hardship & Insolvency and Resolution teams to support customers end-to-end
• Deliver clear, professional, and customer-first communication at every touchpoint
• Meet KPIs across productivity, quality, and customer outcomes
• Contribute ideas to improve processes, systems, and the overall customer experience
• Stay aligned through team updates, training, and continuous learning

You’ll thrive here if you have:

• A minimum of 2 years’ experience in a collections role
• Take ownership and back your judgment in customer conversations
• Care about doing the right thing for customers while balancing commercial outcomes
• Communicate clearly, confidently, and with empathy
• Are resilient, adaptable, and solutions-focused in challenging situations
• Build trust quickly and handle difficult conversations with professionalism
• Continuously look for ways to improve how things are done
• Want to be part of a team that supports each other, celebrates wins, and gets better every day

Why Jacaranda?

Because we genuinely care about our people.

• Great Place to Work® certified
• Competitive, above-market base salary
• Monthly incentive scheme
• $1,000 annual learning budget + ongoing training + Go1 Learning
• Career progression & internal promotion pathways
• Birthday leave + $500 annual leave bonus
• Free daily coffee at the local café
• Office dogs (Toby, Polly & Monzi)
• Hybrid working model (Milton HQ) after probation
• Monthly Core Value Awards with prize draws up to $1,000
• A workplace where wellbeing, purpose and performance go hand in hand

Our culture matters to us. We believe great work happens when people thrive together. To help you understand how we work, what we value, and what you can expect at Jacaranda, we’ve put together our Thriving Together document. Ready to see what thriving together really means? Click here - Click here - https://lnkd.in/gQ7CP2pm Ready to Apply? If you’re a Collections Socialist who wants meaningful work, supportive leadership, and a culture that genuinely cares, we’d love to hear from you. By applying for this role, you’ll be added to our talent mailing list and may receive updates about new opportunities as they become available. You can unsubscribe at any time.