Job Description

Collections Specialist   Please note: This is a full-time, in person position located at our Knoxville office – 2315 Sycamore Drive. Knoxville, TN 37921   Hours are Mon-Fri 8 AM – 5 PM   Pay: $23-25/hour       FESCO is looking for Collections Specialist to join our team in Knoxville, TN.   Essential Responsibilities     

• Engage with our valued customers by phone and email to collect on payments owed.
• Make outbound collection calls while keeping and improving customer relations.
• Work closely with team members to create ways to bring in cash and future revenues.
• Perform account reconciliations as needed to ensure accounting records are aligned.
• Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment.
• Achieve daily call volume goals and monthly AR percentage goals.
• Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship.
• Monitor any changes in payment pattern and recommend customer for credit evaluation.
• Review orders on hold for release.
• Other duties as assigned.

Qualifications     To successfully perform this job, and individual must be able to perform each essential job duty and other assigned duties that may be assigned in the course of work and business.      

• 2-5 years of experience in a collection, accounts receivable, or customer-facing type of role
• Experience in handling a large volume small dollar portfolio with outbound call goals.
• Must be self-motivated, customer-centric, and highly organized.
• Experience reconciling AR accounts a plus.
• Ability to function effectively both independently and as a member of a team.
• Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.
• Experience with Global Edge or other ERP software a plus.

Benefits of Joining Our Team     

• Medical & Dental Insurance Coverage 
• Optional Short Term Disability Coverage 
• Long-Term Disability Coverage, plus optional Life and Vision Insurance 
• Paid time off for Vacations and Holidays 
• 401 (k) Retirement Plan with Company match 
• Competitive starting hourly rate

About FESCO     FESCO is the premier provider of equipment service for the foodservice industry. With more than 30 years of dedicated service, we know foodservice inside and out. Our vision is to be the most reliable source of service management solutions for the foodservice industry. Let us know if you want to be part of our team! To learn more, please visit us at: https://www.fesco-tenn.com/     FESCO welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.      FESCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.                                        FESCO is a division of Unlimited Service Group “All Unique All United.”