Job Description

Locations: Guatemala

Categories: Collections

Req ID: 3148

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: Guatemala City, Guatemala

Start Date: Monday, 10/5/2026

Compensation: Q5,000 base salary +commission opportunity based on performance

Work Schedule: Monday - Friday 10am - 7pm Rotating Saturdays required!

Medical & life insurance (after 6 months)

Transworld Systems, Inc. is an industry leader for over 50 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service/call center arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!

Responsibilities

• Communicate with consumers by telephone.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Demonstrate effective skip tracing techniques by locating consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
• Previous collections experience preferred.
• Basic computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Physical Requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.