Job Description

Collections Representative

Hi-Line Inc | Dallas Farmers Branch | Full-Time | On-Site

Build customer relationships while helping keep accounts on track. Hi-Line, Inc., a privately held U.S. distributor of industrial aftermarket products and services, is seeking an organized and professional Collections Representative to join our Customer Success team. This full-time, exempt, on-site position independently manages a portfolio of business-to-business accounts from our corporate headquarters and national distribution center in the Dallas/Farmers Branch area.Why Join Hi-LineRelationship-oriented, soft B2B collections without high-pressure quotasConsistent business hours with no rotating shiftsCompetitive compensationPaid vacation and sick leaveMedical, dental, vision, and life insurance, long-term disability401(k) planA stable, debt-free, privately held company with a long history of growthWhat You Will DoIndependently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impactAnalyze account information, establish collection priorities, and adjust follow-up plans when payment commitments or account conditions changeMake and receive professional collection calls and communicate with customers through email and written correspondenceNegotiate payment commitments and payment arrangements within established authority and determine when management approval is requiredInvestigate and resolve invoice, pricing, payment, documentation, and account disputes in partnership with internal teamsEvaluate accounts for collectability and recommend credit holds, revised payment terms, escalation, write-offs or third-party collection activityIdentify higher-risk accounts and provide management and business partners with timely, well-supported recommendationsDocument customer communications, disputes, commitments, risk assessments and collection decisions clearly and accurately in the applicable systemOversee invoice distribution, returned-mail research, customer contact updates and support for Special Cash accounts while recommending process improvementsWhat You BringHigh school diploma or equivalent required; bachelor's degree in business, accounting, finance or a related field preferredExperience in business-to-business collections, accounts receivable, credit, customer account management, or a related fieldDemonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authorityExperience negotiating payment commitments or arrangements and managing sensitive customer conversationsStrong written and verbal communication skills with a professional, customer-focused approachExcellent analytical, organizational, documentation, and follow-up skillsAbility to investigate complex account issues, evaluate alternatives and recommend appropriate actionExperience with an ERP or accounts receivable system; distribution industry experience is preferredA collaborative, solutions-oriented approach and the ability to work effectively across departmentsApply TodayIf you are a dependable collections or accounts receivable professional who values customer relationships, accuracy, follow-through, and teamwork, we invite you to apply and learn more about a career with Hi-Line.Equal Employment OpportunityHi-Line, Inc. is committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.