Job Description

The Collections Representative is responsible for the attainment of loan collection objectives and assists in the overall direction and operations of the collection activity of the organization.

• Assist in the management of all properties acquired through foreclosure and other collection activities
• Assist the Workout Officer in the collection activity of all branches of the organization.
• Communicate with each Branch Manager, Assistant Manager, and/or any other employee involved in the collection process.
• Recommend foreclosure, repossession, charge off and legal action when appropriate.
• Work with Loan Servicing to resolve any discrepancies on loan balances, postings, etc.
• Recommend to the Workout Officer all loans that may deserve special attention or to be added to the Watch List.
• Determine which loans need special collection efforts and decide who shall make those efforts.
• Personally handle the collection action on those loans assigned
• Communicate with supervisor on potential loan losses.
• Review the files of all charged off loans and recommend internal recovery efforts if appropriate.
• Prepare and forward charged off loan files to the appropriate legal counsel.
• Prepare and maintain the Repossession List.
• Assist in the preparation of the monthly delinquency, charge off and troubled loan reports.
• Assist Workout Officer in communication with legal counsel on collection activity.

Requirements

• Associates Degree or equivalent work experience
• Two (2) years collections experience in a banking environment preferred
• Well developed communication skills
• Strong attention to detail
• Excellent customer service and negotiation skills
• Well developed time management and organization skills
• Familiarity with financial data and reports
• Ability to accept management instruction and execute tasks while under pressure
• Proficient in Microsoft Office software
• Able to exercise appropriate judgment and seek/involve management when necessary
• Experience working in a team-oriented, collaborative environment