What You’ll Be Doing:

• Make outbound and take inbound calls to collect on past-due customer accounts

• Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience

• Strive to outperform expectations with a positive attitude in a team environment

• Ensure actions follow company policies and laws

• Maximize productive time by utilizing effective time management skills

• Engage in continuous learning opportunities

What Makes you a Dream Candidate?

• Knowledge of effective customer service techniques

• Ability to handle multiple tasks and deadlines

• Ability to maintain effective working relationships and interact collaboratively with internal and external customers

• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions

• Detail oriented with accurate data entry skills

• Ability to negotiate effectively and apply effective questioning and listening skills

• Ability to maintain confidentiality

• Commit to continuous improvement of business, customer and employee environments

What We Offer:

• Competitive Salary of $22/hour plus quarterly bonus incentive

• Schedule: Training: In office 8-5pm  for 5 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.

• Day one benefits: Access to health, dental and vision benefits on your first day

• 12 weeks paid parental leave

• Company Match for 401K contribution

• Generous Paid Time Off (personal, vacation, sick, paid holidays)

• Casual Dress Code

• Quarterly Volunteer Opportunities

• On-site Cafeteria

• Fun Environment

• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees

• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

Experience

• High School Diploma or equivalent (required) 
• 0- 2 years of working with customers in a service-minded environment
• Previous experience in collections or finance considered an asset
  

Additional Knowledge and Skills

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

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