This is a remote position.

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  Manage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments.
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  Negotiate payment arrangements and establish repayment schedules.
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  Investigate and resolve billing issues or discrepancies.
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  Document all communications and collection activities in the company's system.
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  Prepare regular reports on collection status for management.
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  Ensure all activities comply with company policies and legal requirements.

Requirements

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  2+ years as Collections Representative.
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  Previous experience in customer service or accounts receivable is a plus.
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  High school diploma required; an associate's or bachelor's degree in business, finance, or a related field is preferred.
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  Strong communication, negotiation, and problem-solving skills.
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  Proficiency in MS Office and familiarity with CRM or collections software.
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  Detail-oriented with excellent organizational and time-management abilities.

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  Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
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  RAM: 16 GB minimum.
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  Internet: Stable connection of 25-50 Mbps minimum.

Benefits

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  100% remote work — enjoy the comfort and flexibility of working from home
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  18 paid vacation days + U.S. federal holidays
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  Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)

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  A dedicated
  Talent Coordinator
  who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally.
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  A supportive, people-first environment where your voice matters.