Job Description

Collections Representative is responsible for monitoring customer accounts, preparing strategy, and ensuring that delinquent accounts, delayed payments, and irregularities are followed up with and documented for the purpose of collection. This position requires daily communication with internal and external business partners at all levels of the organization.

Collections Representative responsibilities and essential job functions include, but are not limited to the following:

• B2B commercial collections – nationwide
• Follow established dunning process
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Plan collection strategy for customer accounts
• Daily verbal and written communication and follow-up for collection of payment with small to large customer accounts, documenting conversations in our system in detail (tasks, payment promises, etc)
• Ensure timely follow up to all delinquent accounts, by utilizing all collection and credit tools available
• Alert management to any possible insolvent accounts
• Investigate and resolve customer queries
• Daily/weekly account status reporting
• Recommend adjustments and write offs

Qualifications, Knowledge, Skills, and Abilities:

• High school Diploma or GED required
• 2+ years collections experience, B2B commercial collections preferred
• Must be analytical and detail oriented
• Must be organized, have keen attention to detail and accuracy
• Must be proficient with Microsoft Office Suite including Outlook, Excel and Word
• Must possess the ability to use sound judgment when making independent decisions
• Must have excellent verbal/written communication and follow-up skills
• Knowledge and experience with local, state and federal collection laws
• Knowledge of Transportation Logistics, Less-than-Truckload (LTL), Import/Export, Customs, Accounts Receivable, and Accounts Payable processes a plus
• Ability to read, write, and speak English fluently; bilingual Spanish a plus

We empower business worldwide to ship smarter.
R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more.
We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be the complete global transportation solution.
BENEFITS
R+L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties

R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law