Job Description

Salary: 80k basic 20Kpi


Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.

Key Responsibilities

• Review calls, chats, and emails using QA scorecards.
• Ensure compliance with company policies and regulations.
• Provide feedback and coaching to Collections Officers.
• Identify quality trends and recommend improvements.
• Prepare QA reports and maintain evaluation records.

Qualifications

Bachelor's degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.

Skills

Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.

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https://tinyurl.com/PalmPayTalentAcquisition