Job Title: Collections Oversight Co-ordinator

Closing Date: 4 August 2026

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.

Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it.

How you’ll play your part

In this role, you will provide operational, analytical and governance support to the Principal Collections Manager in overseeing the Appointed Representative (AR) delivering FCA-regulated collections activities. The role is responsible for management information, governance coordination, quality assurance support, risk tracking and administrative tasks, ensuring effective oversight processes are maintained and enabling informed decision making.

Main Accountabilities

Governance & Operational Oversight:

• Maintain governance frameworks, including action logs, meeting materials, and oversight documentation. Coordinate governance forums by preparing packs, capturing minutes, and tracking actions to completion. Ensure accurate audit trails are maintained to support regulatory and internal requirements. Support oversight planning and scheduling across stakeholders.

Continuous Improvement:

• Support continuous improvement initiatives by identifying opportunities to enhance oversight processes, governance controls, and operational reporting. Coordinate information and actions between MBFS stakeholders and the Appointed Representative to support the implementation of agreed improvements and maintain accurate oversight records.

Performance Monitoring & Management Information:

• Produce and maintain accurate MI and oversight dashboards covering KPIs, SLAs and operational performance. Analyse performance data to identify trends, anomalies, and emerging risks. Provide clear commentary and insight to support decision making by senior management. Prepare reporting packs for governance forums and performance reviews.

Customer Outcomes & Quality Assurance:

• Complete customer file reviews, gather evidence and support customer outcome testing activities, highlighting potential customer detriment, emerging themes and areas requiring escalation to the Principal Collections Manager.

Risk & Issue Tracking:

• Maintain operational risk and issue logs relating to outsourced collections activity. Track remediation actions, ensuring timely follow-up and escalation of overdue items. Support investigation of incidents, complaints and operational risks through evidence gathering. Provide structured updates to support risk reporting and governance.

Stakeholder, Training & Coordination Support:

• Act as a central coordination point between internal stakeholders and the Appointed Representative. Support operational activities including service requests, escalations and information gathering. Coordinate training sessions, SME engagement, and feedback loops. Ensure alignment of information flow across stakeholders to support effective oversight.

Collections Oversight Administrative Tasks:

• Undertake administrative and control activities to support oversight of the Appointed Representative, including write-off reviews, maintaining ICS controls, supporting invoice approvals, and performing third-party payment checks. Responsibilities also include managing AR starters and leavers, coordinating IT tickets and system testing support, reviewing indemnity claims and integrity issues, preparing governance meeting minutes, and ensuring compliance with MBFS Supplier Management Toolkit requirements.

About you

• Strong analytical capability with experience in MI reporting and performance tracking.

• Understanding of FCA-regulated collections environments and customer outcome requirements.

• Experience supporting governance frameworks, risk tracking, and operational oversight.

• Strong organisational skills with the ability to manage multiple priorities.

• Effective stakeholder management and communication skills.

• High attention to detail and ability to maintain accurate documentation.

What’s in it for you?

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?

Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at careers@mercedes-benz.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.