Job Description

Collections Officer, Late Arrears

An initial 12 month Fixed Term Contract

Location – Sydney or Melbourne, remote for experienced professional

• Join a fast-growing & ambitious financial services firm.
• Use your exceptional customer service & comm’s skills to resolve collection issues.
• Allied Credit has a hybrid environment, we believe is a healthy work-life balance.

Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focused finance solutions for consumers and businesses.

Due to continued growth of our business, we have an exciting new opportunity for a Late Arrears Collections Officer

Responsibilities

• Manage an arrears queue of work through outbound and inbound calls from customers and/ or business partners.
• Responding to written correspondence received from customers and/or our business partners.
• Identifying risk and ensuring matters are escalated promptly to help mitigate losses, complaints or poor customer/ business outcomes.
• Negotiate payment plans utilising active listening and negotiations skills, while also delivering an exceptional customer experience.
• Keep clear, concise, and accurate customer records in the designated systems.
• Ensure all actions meet regulatory requirements governed by the NCCP, Privacy Act, RG 165 and internal processes and procedures.
• Taking ownership of complex matters and participating in change implementation activities
• Contribute to the success of the wider Retail Operations team, by supporting other areas from time to time.

Your background

• Experience working in Financial Services, preferably the Automotive/ Asset Finance industry.
• Relevant late stage (31 days+) collections in a fast-paced responsible lending environment using a dialler system.
• Familiarity with skip tracing and its associated tools.
• Sound understanding of NCCP and the Debt Collections Guidelines would be highly valued.
• Exceptional verbal and written communication skills with strong negotiation capabilities.
• High level of attention to detail with a demonstrated ability to learn and or explain complex processes.

Why work for Allied Credit?

• Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options.
• Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community.
• Discount offers on selected retailers, car loans and novated leasing options.
• A learning environment where we take your development and career aspirations seriously.
• 16 weeks of paid parental leave along with Salary Continuance Insurance.

We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly on 0484 109 354 for a confidential discussion. For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/ or email hr@alliedcredit.net.au.