If you enjoy helping people find practical solutions, are confident communicating with a wide range of customers and thrive in a target driven environment, this may be the opportunity you’ve been looking for.
Who are we?
CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our purpose is to provide compliant and approachable services that help consumers achieve financial freedom. With a vision to be Australia’s leader in consumer debt recovery and legal recovery services, we are driven by our core values: Commitment, Compliance, Service, and Greatness.
The role:
We work with clients across Insurance, Asset Finance, Banking and Finance, supporting customers to resolve outstanding debts in a compliant, professional and fair way.
We are looking for a Collections Officer to join our team. This is a phone-based collections role where you will manage inbound and outbound customer contact, negotiate payment outcomes, maintain
accurate file notes and work towards individual and team targets.
The role requires empathy and professionalism, but also resilience, confidence and the ability to have
structured conversations about money. You will need to be comfortable asking questions, understanding a customer’s circumstances, negotiating suitable payment solutions and following through on agreed outcomes.
This is a good opportunity for someone who enjoys customer contact, is motivated by results, and wants to build strong negotiation and collections skills in a regulated environment.
We operate on a hybrid working model, with 3 days in the office and 2 days working from home.
Our office is close to public transport 🚊 Town Hall Station 3 mins | 🚊 Museum Station 5 mins | 🚊 Gadigal Station 2 mins | 🚊Light Rail, Town Hall 3 mins
Responsibilities
In this role, you will:
Requirements
What we are looking for:
What can we offer you?
Ready to take the next step in your career? Apply now!
Please note that we will only be responding to shortlisted candidates. Whilst the closing date is listed as 8 July 2026, applications will be assessed as they are received, with the selection process
running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.
CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills
and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.
Credit Collection Services Group (CCSG) is a professional full service debt recovery, law firm and investigations company.
Our specialist collection staff are supported by our in-house law firm CCSG Legal and our investigations arm, Taylor Investigations. Together we are equipped with the skills, systems and processes to provide a high quality and cost effective service to our clients.
We deliver results. Our client-centric focus and industry experience enable us to tailor a debt recovery strategy specific to each clients needs. We offer a flexible model and maintain close working relationships with our clients with whom we proudly have longstanding relationships.
Our current client base boasts some of Australia's most respected companies across a diverse range of industries including;
• Banking,
• Insurance,
• Media
• Construction
• Wholesale
• Manufacturing
Our staff maintain a high level of integrity and duty of care to protect the interests and reputation of our clients.
CCSG is a business with over 35 years’ industry experience and has offices across Australia. At the core of our success, we believe we are large enough to manage any account and small enough to care about every client.
