At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are looking for a Collections Specialist to represent a world-renowned automotive brand. This is your opportunity to combine your negotiation skills with a premium brand that values empathy, integrity, and professional growth..
Case Ownership: You aren't just answering phones; you are managing a workflow of accounts to achieve positive financial resolutions.
Professional Negotiation: Use your empathy and firmness to secure payment arrangements and assist with hardship applications.
Stakeholder Coordination: Liaise with third-party agencies and internal specialists to drive your cases to completion.
Detail Oriented: Maintain high-standard, audit-ready case notes in our intuitive CRM.
Hybrid Flexibility: We embrace true balance with a 2/3 split—join the team in our Melbourne CBD office for 3 days and enjoy the convenience of working from home for the remaining 2.
CBD Hub: Our La Trobe Street office is perfectly positioned just a 5-minute walk from Flagstaff Station, making your office days seamless and central.
Career Stability: Secure a permanent, full-time Monday to Friday roster (rotating between 8:30 am – 6:00 pm). No weekends and no late nights—ever.
Everyday Savings: Access our Flare Discounts platform to save significantly on your weekly groceries, fuel, fashion, and more.
Holistic Support: Your well-being matters. Benefit from a robust 24/7 Wellness & Mental Health program and a personal safety support service.
Authentic Culture: Join a diverse, high-performance team where you are encouraged to bring your 100% authentic self to work every day.
Communication Mastery: You can relay complex information clearly and build rapport quickly with premium brand customers.
Negotiation Prowess: You have a knack for conflict resolution and achieving win-win payment arrangements.
Technical Detail: Efficient typing and the ability to maintain audit-ready documentation according to standard operating procedures.
Experience: At least 1 year in Collections or high-level Customer Service is highly desirable.
This is a strictly Australian-based role. Applicants must reside in Melbourne and hold full working rights, subject to standard background checks.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
