Job Description

Collections Specialist/Officer – Hybrid (3 Days in, 2 Days WFH)

We keep the lights on - literally. And you’ll play a key part. Apply now!

As a Collections Specialist/Officer at Altogether Group, you help customers stay on track with their bills while keeping our operations running smoothly. It’s not just about chasing payments - it’s about problem-solving, empathy, and solutions.

• Hybrid flexibility: 3 days in the office, 2 days from home
• Supportive environment
• Fun (yes, fun!) moments with your team!

Why You’ll Love This Role?

Make a Real Impact

• Help customers navigate tricky situations
• Protect access to essential utilities
• Keep our billing system fair and reliable
• Be the hero who balances firmness with empathy

Work Smart, Not Hard

Collections doesn’t have to be stressful. Here, you’ll have:

• Clear processes that guide your work
• Defined escalation paths
• Fair workloads and caseloads
• Leadership that actually listens
• Hybrid work: 3 days in the office, 2 days from home.

We give you the tools and support to do the job right — without burning out.

Support When It Gets Tough

Let’s face it — sometimes the calls are challenging. That’s why:

• Team check-ins keep everyone sane
• Clear rules make difficult conversations easier
• Leave is respected (take a proper break!)
• Managers have your back when things get tricky

We’re a small, tight-knit ops team — that means you’ll see the impact of your work and have opportunities to:

• Shape better collections processes
• Step into senior roles in operations
• Learn customer support, compliance, and billing inside out

You’ll thrive here if you:

• Can stay calm on the phone
• Balance empathy with firmness
• Appreciate structure but like a bit of fun with your team
• Want meaningful work (and some laughs along the way)

If you want aggressive “hit your quota at all costs” sales, this isn’t it.

If you want to do collections properly, fairly, and with a supportive team behind you — welcome home.

Our Promise

We’re serious about our work — but not about burning you out. Our collections team is:

✔ Structured

✔ Supportive

✔ Fair

✔ Impactful

✔ Fun (yes, really!)

Because essential services deserve essential people — and those people deserve to enjoy the job.