Job Description

About the Opportunity

We are seeking a proactive Collections Officer to join our Finance team. This role plays an important part in supporting the financial health of the firm by managing outstanding debtor balances and working collaboratively with our Principals and practice teams to ensure timely collections.

This position would suit someone with experience in accounts receivable, credit control or collections, particularly within a professional services or legal environment, who enjoys building strong relationships while confidently managing debtor outcomes.

The Collections Officer is responsible for the effective management of the firm’s debtor portfolio. You will work closely with Principals, fee earners and the Finance team to support timely cash flow while maintaining positive client relationships.

Key Responsibilities

• Manage and follow up outstanding invoices to support timely debt collection.
• Monitor aged debtor accounts and prioritise collection activity.
• Liaise with Principals, fee earners and clients to resolve billing queries and payment issues.
• Negotiate payment arrangements and escalate complex or overdue matters where required.
• Maintain accurate records of collection activity and prepare debtor reporting.
• Support month-end processes relating to debtors and cash collections.
• Contribute to improvements in collections processes, reporting and internal controls.

About You

You are a confident communicator who can balance commercial awareness with professionalism and client care. You’re organised, resilient and comfortable working with multiple stakeholders to achieve positive outcomes.

You will bring:

• Demonstrated experience in accounts receivable, credit control or collections, ideally within a professional services environment
• Strong communication and negotiation skills, with the ability to manage sensitive or difficult conversations in a calm and professional manner
• Excellent attention to detail and the ability to manage competing priorities effectively
• Strong Microsoft Office capability, particularly Microsoft Excel
• Experience using financial or legal practice management systems (desirable)
• Completion of Year 12, with a Diploma or Degree in Accounting, Finance or a related discipline considered advantageous

Why Join Us

• Collaborative and supportive team environment
• Opportunity to work closely with senior stakeholders across the firm
• Flexible working arrangements, including the option of part-time (4 days per week) for the right candidate
• A stable role within a professional services environment with strong client relationships

About McInnes Wilson Lawyers

We are a full-service firm with 61 principals providing high quality legal advisory services across Australia. We are proud of the values we uphold and the culture of our firm and know there is more to life than work, billables or awards. We believe in our people and trust them with our brand.

When joining McInnes Wilson Lawyers, you will be joining a firm that truly values people. Our progressive and inclusive policies have also earned us recognition by Lawyers Weekly, Queensland Law Society and HRD to name a few.

Our range of employee benefits are designed to be inclusive of all employees and currently include:

• Progressive paid parental leave policy
• Access to our firmwide, personalised Salary Continuance Insurance Policy
• Flexible working arrangements
• Reward and recognition program, including tenure awards, annual staff awards, and promotion ceremonies
• Further education support and professional development program, including a formal mentoring program
• Health and wellbeing initiatives, birthday leave for full-time employees, firm social club, and regular team functions

Please submit your application along with your resume and a cover letter explaining your interest in the position. All applicants should note that the successful candidate will be required to undergo background screening including reference checks and police checks.

Any questions regarding this role should be directed to our Talent team, recruitment@mcw.com.au.