AltX

Collections Officer

AltX  •  Bondi Junction, AU (Onsite)  •  3 months ago
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Job Description

We’re looking for a Collections Analyst to help manage repayments, arrears, and collections activity across our lending portfolio. Sitting within Lending Operations, this role plays a key part in protecting portfolio performance, maintaining strong controls, and delivering positive customer outcomes.

You’ll analyse delinquent accounts, monitor payment activity, and support effective collections strategies—working closely with Payments, Credit Risk, Finance, Treasury, Hardship, and Technology teams to identify risks, resolve issues, and improve processes.

What you’ll do

  • Monitor daily repayments, bank transactions, and reconciliations
  • Investigate payment exceptions, failed transactions, and irregular activity
  • Track arrears, delinquency trends, and customer payment behaviour
  • Support collections workflows, early intervention, and hardship pathways
  • Assist with post‑settlement loan servicing and issue resolution
  • Prepare and analyse collections and payments reporting
  • Identify process improvement and automation opportunities
  • Support system enhancements and operational change initiatives

What we’re looking for

  • 2–5 years’ experience in lending operations, collections, payments, or financial services
  • Experience with repayments processing, arrears monitoring, or collections
  • Strong Excel skills and comfort working with transaction and reconciliation data
  • Experience with loan servicing or CRM systems (e.g. Salesforce) is a plus
  • Detail‑oriented, analytical, and proactive with strong stakeholder skills
  • Customer‑focused mindset aligned with responsible lending practices

Why join AltX Financial Group (Assetline Capital / AltX)

At AltX, you’ll be part of a dynamic, collaborative team that values innovation and impact. We offer a supportive environment where your expertise is valued. Joining AltX means working with
passionate professionals, enjoying opportunities for career development, and contributing to a fast- growing company.

AltX

About AltX

AltX is an alternative investment platform offering access to real estate debt investments. Over the last decade, we have provided wholesale investors access to income-generating investments which have traditionally not been available to individual investors.

AltX has helped democratise access to the private/non-bank mortgage market.

Historically, investing in real estate debt has been difficult to access, offered on an ‘invitation only’ basis to sophisticated investors.

AltX provides investors with access to vetted real estate debt investments and the opportunity to build a diversified portfolio with regular income and security.

Industry
Finance & Insurance
Company Size
11-50 employees
Headquarters
Bondi Junction, AU
Year Founded
Unknown
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