East West Banking Corporation

Collections Officer

East West Banking Corporation  •  National Capital Region, PH (Onsite)  •  3 months ago
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Job Description

Location: Ortigas
Corporate Title: Junior Officer to Manager
Work Arrangement: On-site

Our Consumer Lending Team is looking for experienced professionals to join us in Ortigas in the role of Collections Officer

In this role you will manage long-outstanding auto loan accounts through reconciliation, adjustments, and effective collection actions. You will support the resolution of delinquent accounts and contribute to achieving collection targets.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail:

  • Reconcile and review auto loan accounts to support timely collection and resolution
  • Implement account maintenance such as reversals, adjustments, and client information updates
  • Record all collection actions accurately in the system
  • Endorse accounts for skip tracing, field visits, or repossession when necessary
  • Facilitate insurance claims and process redemption requests
  • Respond to customer concerns professionally and resolve issues within standard timelines
  • Assist in achieving unit targets by supporting co-collections associates

What we're looking for:

  • Bachelor's degree in either Business, Accountancy, Management, or Finance is preferred
  • At least 1 year of experience in credit or collections, preferably in auto or consumer loans
  • Working knowledge of collections processes and basic banking operations
  • Detail-oriented with strong communication and coordination skills

What you can expect from joining our team:

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition
  • Mentorship from experienced professionals
  • Clear career progression paths for long-term growth
East West Banking Corporation

About East West Banking Corporation

Company Overview

East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.

EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.

With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.

Mission

For our chosen markets

by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.

For our employees

by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.

For our community

by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.

For our regulators

by uncompromisingly adhering to the highest standards of business ethics and corporate governance.

For our shareholders

by managing the bank professionally and prudently to consistently achieve optimal possible returns.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Taguig City, PH
Year Founded
1994
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