Job Description

The Collection Officer is responsible for ensuring the timely collection of outstanding payments from customers, maintaining accurate receivable records, and supporting healthy cash flow for the trading business. The role involves regular follow-ups with clients, coordination with the sales and finance teams, and adherence to company credit policies and UAE commercial practices.

Roles and responsibilities

Collections & Accounts Receivable

• Follow up with customers on outstanding invoices via calls, emails, and visits when required.
• Monitor customer accounts to identify overdue payments and initiate collection actions.
• Ensure payments are collected in accordance with agreed credit terms.
• Prepare daily, weekly, and monthly receivable aging reports.

Customer & Internal Coordination

• Coordinate with the sales team to resolve payment delays or disputes.
• Liaise with customers regarding invoice clarifications, delivery confirmations, and payment schedules.
• Maintain positive and professional relationships with customers while enforcing payment terms.

Documentation & Reporting

• Maintain accurate records of collections, payment commitments, and customer communications.
• Update accounting systems with received payments and follow up on pending cheques, bank transfers, and PDCs.
• Assist in month-end closing activities related to receivables.

Compliance & Risk Management

• Ensure compliance with company credit policies and UAE commercial regulations.
• Monitor returned cheques and escalate issues as per company procedures.
• Support the finance team in credit assessments and customer account reviews.

Qualifications & Experience

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or related field.
• 3– 5 years of experience in corporate collections.
• Experience working in the UAE market is required.
• Knowledge of UAE payment practices, PDC handling, and credit terms.

• Collect all the invoices and delivery orders and submit to the parties personally or by post.
• Generate outstanding payment status report.
• Achieve the monthly target on collection projected by Management.
• Collect the payment as and when due.
• Ensuring customer satisfaction achieved through: Right Invoicing and data, Proper follow up, timely communication.

Founded in 1971, the Al Shirawi Group has been serving people & industry for the last five decades. The Al Shirawi Group of Companies, grew from an unrelenting passion to provide the Middle East with high-quality solutions in the trading, industrial, distribution, contracting and service industries. From the Group’s humble beginning as a trading house, today, Al Shirawi is a burgeoning conglomerate and one of the most reputed names in the Middle East with offices across the GCC region in Qatar, Oman, Kuwait , India and Egypt.

Powered by a 10,000+ workforce and supported by the latest technology and infrastructure, the Group has established itself as one of the largest, most trusted and prestigious partners for leaders across the Persian Gulf. Through its diverse industry expertise and over 35 companies, Al Shirawi has remained committed to ensuring excellence in every product and offering, enabling its business units to leave an indelible impact in the global market.

Since its inception, Al Shirawi has striven to create a culture where each individual feels seen and valued, rooted in excellence, transparency, compassion, honesty, empowerment and discipline. The Group has won multiple prestigious awards for years — a testament to the technical pedigree, people-centric approach and desire to serve the community with sustainable, cutting-edge solutions.