Job Description

We are seeking a proactive and diligent individual to join our real estate organisation as a Collections Officer. This key role is responsible for managing the company’s receivables, ensuring timely collection of outstanding accounts, and maintaining positive relationships with tenants and clients. If you are detail-oriented, possess strong negotiation skills, and are committed to delivering excellent customer service, we encourage you to apply.

Key Responsibilities for Collections Officer in Real Estate

• Monitor and manage the status of accounts receivable, ensuring accurate records of all client and tenant payments.
• Communicate promptly and professionally with tenants, clients, and stakeholders regarding overdue accounts through phone, email, and written correspondence.
• Initiate and follow up on collection processes in accordance with company policy and legal requirements.
• Negotiate payment arrangements, resolve disputes, and recommend solutions to outstanding receivables issues.
• Coordinate with internal teams, including Property Management, Finance, and Legal, to ensure effective resolution of account issues.
• Prepare regular reports on collections activities, outstanding debts, and performance metrics for management review.
• Maintain comprehensive, confidential, and up-to-date documentation of collections activities and client communications.
• Advise on credit control and contribute to the development of improved debt collection processes.
• Escalate high-risk accounts appropriately and support legal proceedings as required, ensuring compliance with all regulations.
• Champion a culture of accountability, integrity, and client-focused service throughout the collections process.

Essential Qualifications and Experience for Collections Officer Roles

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field is preferred.
• Minimum of 3 years’ experience in collections, credit control, or accounts management, preferably within property, real estate, or a related sector.
• Strong knowledge of collections legislation and regulatory requirements in the UK.
• Excellent verbal and written communication skills, with the ability to handle sensitive situations tactfully.
• Proficiency in Microsoft Office Suite (especially Excel) and experience with financial management or property management software.
• Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy.
• Fluency in English is required; additional language proficiency is advantageous.

Key Skills and Attributes for Effective Debt Collection

• Exceptional organisational abilities to manage competing priorities and a diverse portfolio of accounts.
• Excellent negotiation and conflict resolution skills, balancing assertiveness with professionalism and empathy.
• Customer-focused approach, aiming to preserve long-term business relationships while meeting collection targets.
• Capacity to work independently as well as collaboratively within a team and across departments.
• Demonstrates discretion, confidentiality, and ethical handling of sensitive financial information.
• Proactive approach to process improvement and a commitment to delivering high-quality results.

Desirable Competencies and Additional Attributes for Collections Professionals

• Experience with collections in the real estate sector, including residential and commercial property portfolios.
• Familiarity with court processes related to debt recovery is advantageous.
• Previous involvement in developing or implementing credit policies and procedures.
• Demonstrated ability to foster positive relationships with clients and resolve complex account queries.
• Adaptable, resilient, and motivated to achieve collection targets in a dynamic environment.

If you are eager to contribute to the financial health of a growing real estate company and thrive in a dynamic, client-focused collections environment, we invite you to apply and become a valued member of our team.