Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

Join EY and help build a better working world.

Title: ROI Collections Manager

Location: Dublin

Available for Work Visa Sponsorship: No

Business Area: CBS Finance

Contract Type: Full-Time – Permanent

The opportunity:

This is a high-profile role working with Senior Leadership working towards a common goal to drive the improvement of cash collections.

You will need to gain an understanding of the important issues and differences across all service lines, whilst operating as a trusted business partner with both service line management & core finance, to help develop a strong culture of financial awareness, commerciality and accountability whilst maintaining independence and objectivity through being a member of the Finance team. Through the management of a team of credit controllers, you will apply a high degree of focus on meeting strong cash targets. The role will require staying closely connected with Finance Leadership as well as being responsible for process innovation, people management, service delivery, and continuous improvement.

Working alongside talented professionals from a wide range of backgrounds, you’ll be part of a culture that’s results-focused, collaborative and inspirational. Together, we make a difference to our clients and the communities in which we live and work.

Your Key Responsibilities

• Management & supervision of the collections team
• Manage performance, personal development, coaching, counselling, issue resolution and training of individuals within the team
• Motivate and inspire team members to achieve their full potential
• Drive improved performance initiatives on all aspects of cash collections relating to aged debt
• Managing priority collection worklists, high value collections, dispute management, inter office settlement, advising on best practice for order to cash and implementation of business/process improvements
• Build strong relationships with Service Line Management and key internal stakeholders, whilst collaborating with client facing teams to coordinate collection activities
• Proactive engaged with key client stakeholders on collection activities.
• Achieve monthly call and cash targets
• Ensure compliance with collection procedures
• Minimise Bad Debts
• Project work to enhance collection activities
• Other Accounts Receivable duties

Skills and Attributes for Success:

• Ability to analyse & investigate trends and provide insights for continuous improvements
• Acting as a trusted business advisor, including providing a clear & insightful point of view, demonstrating forward & flexible thinking and challenging business assumptions
• Good commercial awareness
• Ability to work on own initiative
• Strong interpersonal skills with the ability to build and develop strong relationships across the finance team, key stakeholders and senior management
• Strong IT skills including advanced use of Excel, Microsoft Word
• Knowledge of SAP is desirable

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.