Job Description

We are expanding into the Kansas City market and are currently finalizing our office location. Candidates should be comfortable commuting within the Kansas City metropolitan area. Additional location details will be provided during the interview process.

Are you a highly motivated and experienced professional in the field of debt collection? We are currently seeking a talented Collections Manager to manage, lead, and develop a team of dedicated collectors in achieving outstanding results.

For creditors we:

• Transform how they transact, allowing creditors to control liquidity and risk.
• Empower consumers with a seamless & flexible digital-first collections platform to maximize recoveries and enhance the experience.
• Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.
• Reduce legal and operational risk with automated compliance; designed by experts, and enforced by code.
• Unlock customer insights by exploring new data sources.

For borrowers we:

• Provide a convenient way for them to manage their debt online, with representatives available via live chat or phone to assist.
• Provide a safe, secure, and compliant service with one goal: to help them move forward.
• Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay in a manageable and affordable way.

As a Collections Manager, you will be responsible for overseeing the day-to-day operations of our collections department, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency’s success and maintaining client satisfaction.

Join our dedicated team and make a meaningful impact in the debt collection industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and advancement. If you possess the required skills and experience, we invite you to apply by submitting your resume outlining your qualifications and achievements.

About Us

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Israel and New York we have been growing rapidly. We support hundreds of thousands of consumers on their journey to financial resilience and build partnerships with top creditors and fintech companies.

How You’ll Spend Your Time

• Manage, lead, and supervise a team of collectors, providing training, guidance, and performance feedback to maximize individual and team productivity.
• Develop and implement effective collection strategies and techniques to optimize recovery rates and meet or exceed established targets.
• Monitor collections activities, including inbound and outbound calls, negotiation strategies, and repayment plans, to ensure adherence to company policies, industry regulations, and compliance standards.
• Analyze performance metrics and objectives and key results (OKRs), identifying areas for improvement and implementing action plans to drive performance and enhance team efficiency.
• Conduct regular performance evaluations and coaching sessions with team members, providing constructive feedback and supporting their professional development.
• Foster a positive work environment, promoting teamwork, open communication, and a strong customer service approach.
• Collaborate with other departments, such as HR, compliance, and IT to streamline processes, resolve customer escalations, and enhance overall collections operations.
• Stay up-to-date with industry trends, best practices, and regulatory changes related to debt collection, ensuring the agency’s compliance and alignment with evolving requirements.

Requirements

• High school diploma or equivalent. A bachelor’s degree in business administration or a related field is preferred.
• Proven experience in a supervisory role within the debt collection industry, demonstrating a track record of successful team management and collections performance.
• Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations.
• In-depth knowledge of debt collection laws, regulations, and industry practices, with a commitment to ethical and compliant collections practices.
• Ability to prepare and enforce policies and procedures in general, and for operating a call center in the debt collection field specifically.
• Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collections results.
• Proficiency in using collection management systems and other relevant software tools.
• Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations.
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
• Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer and employee matters and information.

What We Offer

• Comprehensive benefits package
• 401K + 5% Match
• Competitive PTO plan
• Collaborative and innovative working environment
• Opportunity to grow in your career with a growing company