The Legends Agency

Collections Facilitator

The Legends Agency  •  Cape Town, ZA (Hybrid)  •  4 months ago
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Job Description

Collections Facilitator

Join a fast-paced, UK-linked fintech environment supporting SME growth

Hybrid, Cape Town (AfricaWorks Bree Street) | R20,000 – R25,000 | 9am – 6:30pm SA time

About Our Client

Our client is a dynamic UK-based financial services company that supports small businesses through innovative cash advance solutions. Operating from Cape Town, their local support team plays a critical role in servicing clients and internal teams across international markets. This is an opportunity to be part of a professional, high-performing environment with impact across multiple operational areas.

The Role: Collections Facilitator

This role supports the London collections team and multiple sales offices with administrative, operational, and customer service functions. The primary objective is to ensure that repayments are collected via customers card revenue or direct debit platforms, and that all supporting processes are completed efficiently, accurately, and with excellent customer service.

Key Responsibilities

  • Minimum 1–2 years' experience in collections, accounts receivable, or financial administration
  • Facilitate redirection of card terminals, completing documentation and liaising with acquirers
  • Investigate and resolve terminal redirection failures, delays, or removals
  • Monitor Direct Debit reports, identify payment issues, and arrange reinstatements or catch-up payments
  • Communicate with merchants to obtain authorisations and resolve payment issues
  • Maintain accurate CRM (Salesforce) records and generate reports for collections performance
  • Call and email customers to complete redirection and direct debit processes
  • Collaborate with internal teams (Sales, Underwriting, Collections, Ops) to support repayment performance

About You

  • 1–2 years experience in collections or financial administration
  • Strong communication skills (written and verbal)
  • High attention to detail and ability to multitask under pressure
  • Proficient in Excel and CRM tools (Salesforce preferred)
  • Proactive, solution-focused, and able to work independently
  • Organised, reliable, and a team player with a customer-first mindset
  • Ability to balance empathy with firmness in customer interactions
  • Willingness to occasionally work outside standard SA hours to align with UK business needs
The Legends Agency

About The Legends Agency

Welcome to The Legends Agency!

We are a premier Employer of Record (EOR) partner dedicated to helping global businesses build and manage exceptional teams in South Africa.

Our comprehensive, full-service solutions empower organizations to navigate the complexities of local employment while ensuring compliance, efficiency, and cost-effectiveness.

At The Legends Agency, we specialize in connecting international companies with top talent in South Africa, streamlining the hiring process, and managing payroll, compliance, and benefits seamlessly.

Our commitment to excellence ensures that our clients can focus on their core business while we handle the intricacies of workforce management.

Whether you’re looking to expand your team or establish a presence in the region, we provide tailored solutions that meet your unique needs. Let us help you create a legendary team that drives success and innovation.

We can save you money on salaries and social premiums and provide you with skilled English-speaking talent.

Explore more about our services at www.the-legends-agency.com or Mail us for details anthony.kettle@the-legends-agency.com.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Cape Town, ZA
Year Founded
2022
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