Reporting to the Assistant Manager, Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts and maintenance fee payments. They will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, they will ensure that all audit requirements are adhered to.
The Collection Executive is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team’s email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.
Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly). Maintain & oversee of the department’s mailbox to resolve member’s issues & problems. Prepare re-acquired & revocation summaries for management reviews & approvals. Preparation of the weekly, monthly reports for management reviews. Follow-up on actions with the month end ageing report. Assisting in the ad hoc assignments & projects from management from time to time. Undertake training for the team on the best practices for collections. Review & streamline processes to improve the efficiency & effectiveness of the department.
High School Certificate. Minimum 1 year experience in consumer finance collections, call center or customer service related positions.
Demonstrates effective problem-solving skills
Well-organised and has a keen eye for detail
Highly service-oriented and is an effective team player
Able to handle all matters in confidentiality
Able to communicate in fluent English and one of Mandarin/Cantonese, Bahasa, Japanese or Thai Proficient in Microsoft product suite
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
Interpersonal Skills
Communications
Personal Attributes
Organization
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
