Role Overview:
The Collections Executive is responsible for effective debt collection and credit management across insurance, corporate, and individual accounts. This role involves consistent follow-up on outstanding balances, ensuring adherence to agreed payment terms, and maintaining accurate documentation to support financial accountability.

Key Responsibilities

Debt Collection & Credit Control

• 
  Proactively follow up on outstanding debts via phone, email, letters, and face-to-face engagements.
• 
  Ensure all payments are received within the agreed credit terms, and no balances remain overdue beyond 90 days.
• 
  Prepare and issue monthly account statements to clients.
• 
  Escalate delinquent accounts in accordance with the company’s credit control policies.
• 
  Negotiate payment arrangements and resolve billing disputes promptly and professionally.Monitor client payment patterns and
• 
  highlight risks or anomalies to the Credit Controller.

• 
  Submit detailed weekly collection reports every Monday.
• 
  Provide monthly collection performance reports by the 3rd day of each month, including justifications for any missed targets.
• 
  Maintain accurate and up-to-date client records, including communication logs, payment commitments, and aging balances.

• 
  Build and maintain positive working relationships with client finance teams to support timely payments.
• 
  Participate in account reconciliations to identify outstanding amounts and resolve disputes.
• 
  Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections.

• 
  Achievement of monthly and weekly collection targets
• 
  Maintenance of receivables within a 90-day aging period
• 
  Timely and accurate submission of reports
  Resolution of client disputes within agreed timelines
• 
  Up-to-date and well-maintained collection records

Requirements

Qualifications and Experience

• 
  Diploma or Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 
  2–3 years of experience in debt collection, credit control, or related roles
• 
  Experience dealing with corporate and insurance sector clients
• 
  Proficiency in MS Excel and financial/accounting software
• 
  Excellent communication skills, both verbal and written

Key Competencies

• 
  Strong negotiation and interpersonal skills
• 
  High attention to detail and excellent organizational skills
• 
  Resilience and persistence in follow-up processes
• 
  Ability to prioritize tasks and work independently
• 
  ​
  Analytical and problem-solving abilities