Do you want to play a vital role in supporting customers through financial challenges while delivering great outcome?
We have an rewarding opportunity at Loop (Yorkshire Water’s award-winning sister company) to join our Collections Department as a Customer Service Advisor.
Loop is a contact centre working in partnership with Yorkshire Water. Alongside providing customer support, we play a key role in income collection and debt recovery, helping customers manage their accounts and find sustainable payment solutions.
Starting salary from £27,417 and progressing up to £31,942 per annum depending on experience+ attractive pension +annual performance related bonus + 25 days annual leave plus 2 Wellness Days.
The working pattern will be between the hours of 10:00–18:00 Monday – Friday and alternative Saturday 9:00-15:00. Hybrid working is available (normally within 26 weeks but this will be under your managers discretion)
Location: Bradford, Thornbury
Start date: January 5th
Closing date: November 30th
Please note: Within this application process for your application to be considered you must add a cover letter along with your CV outlining why you feel you are a suitable candidate for this position and what you can bring to the role.
The quality of your covering letter is important for a successful application.
Working as a Collections Customer Service Advisor you will be expected to provide exceptional customer services to all Yorkshire water customers, using effective Internal and External Collections strategies whilst balancing business and customer needs to ensure cash collections and ability to pay.
In Collections, you’ll support customers who may be struggling financially—helping them find realistic, affordable solutions that work for their situation. It’s a role where you can truly change outcomes and build trust.
If you’ve got experience in customer services and want to help us deliver great service for our customers then click apply now, we would love to hear from you.
Interview Process: Telephone interviews will commence immediately followed by face-to-face Interview.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
https://www.loop.co.uk/case-studies/
“Bring your best, create connections, make it better and see it through”
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, it sounds simple. We manage and look after the region’s water. But water is not quite like anything else. We’re not like any other business – and nowhere is quite like Yorkshire. Our work means much more than just supplying clean drinking water, taking away wastewater and looking after the region’s coast and countryside. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day.
We look after communities, protect the environment and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365, we provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing and prosperity. That means over 5 million customers, and the millions of people who visit Yorkshire each year rely on us, every day. 140,000 businesses also depend upon the water we supply and the wastewater we take away to provide goods and services that support the economy – not only in Yorkshire, but across the United Kingdom and beyond.
