Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Collections Coordinator (Corporate)

Jonas Software Our business is one in which building relationships and working with others on a team plays an important role. The position requires a skilled individual who has to be patience along with having great written communications and listening skills. This individual has the confidence to speak with senior executives, and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. You have excellent functional/technical skills with the capability to have composure at stressful times. If you are customer focused and are an enthusiastic energetic self-starter. You are extremely organized and do not let details slip through the cracks. You are a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo. Then we are looking for you!

JOB RESPONSIBILITIES

As an important member of our Finance team you will:

• Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required

• Manage customers on support hold

• Reporting weekly and monthly for attrition and AR balances (for example) to department management

• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings

• Prepare the allowance of doubtful account provision quarterly and prepare required reporting

• Prepare detailed statements of account for customers on request • Investigate NSF payments as seen on online banking software, including calling the bank and/or customers

• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required

• Approve and apply credits on customer accounts

• Reconcile customer accounts as requested

• Other duties as required

JOB QUALIFICATIONS:

• Previous B2B collections experience of at least 3 years

• Excellent communication skills, refined negotiation skills

• Strong customer focus with the ability to be patient and retain composure when under pressure

• Ability to work under tight deadlines and meet performance targets as established by management

• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures • Strong Skills and experience in MS Office Excel

• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues

• Excellent analytical and problem solving skills

• Experience with Great Plains accounting software an asset

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.