Job Description

JOB TITLE: Collections Clerk

GENERAL SUMMARY OF DUTIES: Responsible for assisting with all functions associated with billing and third-party payers. Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify collection trends and solve them in a timely manner.

SUPERVISION RECEIVED: Administrator

ESSENTIAL FUNCTIONS:
1. Identifies delinquent accounts, aging period and payment sources, and performs collection actions including contacting patients by telephone and resubmitting claims to the appropriate payer.
2. Evaluates patient financial status and establishes contract payment plans.
3. keeps informed on all current Medicare, Medicaid, and third-party payer regulations and
requirements. Informs management and other staff members of changes and keeps documentation
current and accessible.
4. Successfully reduces days in A/R and meets assigned goals.
5. Responds to overflow Customer Service incoming patient phone calls.
6. Other assigned duties as required.

EDUCATION/EXPERIENCE:

• High School Diploma or Equivalent
• 2 years of medical collections experience preferred
• Experience with medical practice billing software necessary

QUALIFICATIONS:

• Good verbal and written communication skills
• Knowledge of computers with experience in windows-based systems and Microsoft Office
• Knowledge of CPT and ICD-10 coding and electronic billing necessary
• Ability to communicate effectively with center management, center staff, patients, their families, the physicians and their staff
• Ability to read, write and speak the English language
• Ability to handle frequent interruptions that result in having to re-evaluate priorities
• Proficient in medical terminology
• Detail oriented

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.