Job Description

This is a temporary assignment with an anticipated duration of approximately six months, subject to the needs of the project.

The role of a Collections Analyst involves actively monitoring customer accounts and managing the collection of outstanding receivables to ensure timely cash flow and minimize credit risk exposure. The position requires evaluating customer payment behavior, identifying overdue balances, and taking appropriate actions to recover past-due amounts in line with company credit policies.

The Collector Analyst is responsible for reviewing open accounts, following up with customers on outstanding invoices, and coordinating with internal teams to resolve payment issues or disputes. The role also includes recommending collection strategies, negotiating payment plans when necessary, and escalating high-risk accounts to management.

Additionally, the position requires preparing and presenting collection updates, account status, and recovery actions to management, supporting decision-making and ensuring adherence to Vinmar’s credit management framework, which emphasizes continuous monitoring, collection control, and risk mitigation.

Reports to the Senior Credit Analyst.

Responsibilities:

• Monitor customer accounts and track outstanding receivables (AR aging) to ensure timely payments and compliance with approved credit terms.
• Analyze customers’ payment behavior, historical trends, and account activity to identify potential risks or delays in collections.
• Maintain responsibility for assigned portfolio of accounts, ensuring continuous follow-up and escalation of overdue balances.
• Monitor customers’ creditworthiness through payment performance and financial updates, identifying early warning signs of default or deterioration.
• Review and analyze account data, including:
• Customer payment history
• Open invoices and disputes
• Credit limits and exposure
• to support effective collection actions and minimize risk.
• Contact customers regularly (calls, meetings, emails) to follow up on overdue balances, obtain payment commitments, and resolve discrepancies.
• Coordinate with Sales, Customer Service, and Credit teams to resolve disputes and unblock payments.
• Develop and execute collection strategies and action plans to recover outstanding payments and reduce past-due exposure.
• Negotiate payment plans or revised payment arrangements in line with company policies and insurance requirements.
• Escalate delinquent or high-risk accounts to management and support recovery actions, including insurance or legal processes when applicable

Requirements

• Three years of experience in collections, credit, or receivables management, with exposure to customer follow-up and payment negotiations.
• Fluent in Spanish; Portuguese and/or English is a plus.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Proficiency in: Microsoft Office (Excel, PowerPoint, Word)
• ERP systems (SAP or similar) for tracking receivables and account activity
• Strong communication and negotiation skills, with the ability to interact directly with customers to secure payments and resolve disputes.