Job Description

Responsibilities • Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application. • Assist the supervisor in executing and refining collection strategies to improve receivable performance. • Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies. • Prepare and issue manual dunning letters across various levels in accordance with established procedures. • Monitor auto‑dunning processes, identify deviations, and raise timely alerts for corrective action. • Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary. • Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts. • Maintain detailed trackers and logs of collection communications, follow‑up activities, and customer commitments. • Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed. Qualifications • Bachelor’s degree in Finance/Accounting (preferred) or a relevant diploma. • Proficiency in MS Office with working knowledge of ERP/CRM systems. • 4–5 years of experience in collections or customer service. • Strong verbal and written communication skills.