Job Description

Key Responsibilities

• Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
• Support the supervisor in implementing collection strategies and training junior staff.
• Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
• Prepare and issue manual dunning letters across various levels in line with established procedures.
• Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
• Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
• Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
• Maintain tracker and record of collection communication and follow-up dates.
• Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
• Handle escalated collection cases and negotiate payment solutions with clients.
• Prepare detailed reports on collection performance and trends.
• Handle Top 80 or strategic customers.

Qualifications

• Bachelor’s degree in finance, Accounting, or related discipline.
• Proficiency in MS Office and familiarity with ERP/CRM systems.
• 5–7 years of experience in collections or credit analysis.
• Excellent communication and negotiation abilities.
• Strong analytical and reporting skills.

Competencies

• Accuracy and attention to detail
• Strong communication Verbal/Written
• Advanced case handling
• Data analysis and reporting
• Disputes/Conflict resolution