Mr Price Group

Collections Agent FS Mr Price Money Night Shift Durban

Mr Price Group  •  South Africa (Onsite)  •  21 days ago
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Job Description

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.

  • Efficiently processing customer refunds, processing and reviewing account adjustments
  • Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
  • Resolving client discrepancies and short payments
  • Accurately updating customers’ personal, employment and contact information to maintain their details
  • Effectively rehabilitating customers through excellent customer service standards
  • Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolve

What's in it for you?

  • Uncapped incentive when your targets are achieved
  • Learning and Development, and Career Growth opportunities within the Mr Price Group
  • All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
  • Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service.
  • Grade 12
  • Atleast 12 months experience in collections
  • Strong negotiation skills
  • Excellent communication skills
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Understanding of the life-cycle of an account and the collection process
Mr Price Group

About Mr Price Group

Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails apparel, homeware and sportswear and is one of the fastest growing retailers in South Africa.

Our History:

1885 - The first John Orrs store opens

1934 - The first Hub store opens

1952 - John Orrs is listed on the JSE

1967 - Acquisition of two Miladys stores

1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings

1987 - The first Mr Price store opens

1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE

1993 - Launch of the Mr Price Group Share Partnership Initiative

1996 - Acquisition of Galaxy & Co. and Sheet Street

1997 - Alastair McArthur is appointed as CEO

1998 - Mr Price Home launched

2000 - Mr Price opens stores in Botswana and Namibia

2001 - Specialty Stores becomes MR Price Group

2005 - Over 100 million units are sold across the group

2006 - Sale of the Hub and Galaxy divisions

2007 - Launch of Mr Price Sport stores and Mr Price Franchising

2008 - Miladys wins the Orange Index award for excellence in customer service

2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand

for the first time

2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer

2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion

for the first time

2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period

2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria

2013 - Mr Price launches its online store

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Durban, ZA
Year Founded
1985
Website
mrpricegroup.com
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