Job Description

• Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
• Negotiate payment plans and secure timely settlements in line with company policies.
• Maintain accurate and updated records of all collection activities in the system.
• Provide clear explanations of account status, outstanding balances, and payment options.
• Coordinate with internal teams to resolve client disputes or issues.
• Meet individual and team collection targets on a monthly basis.
• Ensure compliance with lending and collection regulations.

1. Fluency in both English and Cebuano (verbal and written).
2. Proven experience in collection, telemarketing, or customer service is an advantage.
3. Good communication, negotiation, and persuasion skills.
4. Ability to handle pressure, meet deadlines, and achieve targets.
5. Basic computer skills (MS Office, CRM or collection systems).
6. High level of integrity, professionalism, and empathy.
7. At least high school diploma or vocational graduate.