Job Description

#IND123

Job ID 23601 – Collections Administrative Assistant

Location: Tampa, 33607 – Hybrid
This role is remote but must be able to commute to the office required in-office days about once a month

Typically, last Tuesday of Month. Current scheduled dates are: 9/22, 10/27, 11/17, 12/29.

Pay: $19.00-$20.00 per hour

Type: Contract, about 4 months ending Dec 31st, 2026

Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)

Target start date: Sept 7

1. Provide administrative support to the Collections Department, including managing incoming calls, emails, voicemails, faxes, and daily correspondence.
2. Assist customers with hardship requests, payment processing, and account-related inquiries while maintaining accurate tracking and documentation.
3. Process bankruptcy filings, including Chapter 13 cases, update internal systems, maintain reports, and support required claim documentation.
4. Process daily NSF reports, manually post payments, review credit balance refunds, and complete account updates received from external vendors.
5. Conduct vendor research, securely prepare and provide requested documentation, and handle sensitive and confidential financial information in accordance with established procedures.

Requirements:

• Must have (2) years of financial industry experience with customer service and collections
• Must be MS Office proficient including Excel, Teams
• Must have excellent written and verbal communication skills
• High school diploma or equivalent required
• Background check required
• Employment verification required
• Education verification required
• Credit check required