We are a multi-state law firm seeking a full-time, highly motivated individual looking for a career in our Call Center as an Account Resolution Specialist. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications, and an outstanding attention to detail.
Responsibilities:
· Ability to work in a fast-paced environment.
· Provide superior customer service experiences to consumers contacting our office.
· Make outbound calls to contact the consumer and assist them in resolving their account.
· Answer inbound calls and assist consumers with their account throughout all areas of the legal process.
· Identify accounts that need follow-up and manage them appropriately.
· Negotiate and create payment arrangements to help the consumer resolve their account.
· Maintain customer files accurately and update them in a timely manner.
· Communicate with management and provide recommendations on account resolution.
· Operate with a sense of urgency.
· Abide by applicable federal and state laws and regulations.
· Complete annual and ongoing compliance trainings in a timely fashion.
· Other duties assigned by manager.
Requirements
Knowledge, Skills and Abilities:
** Couch Conville & Blitt LLC changed its name to Couch Lambert LLC as of January 1, 2021. The entity remains the same, other than the change of name.
Couch Lambert is a regional law firm with offices in Louisiana, Texas, Mississippi, Alabama, Arkansas, Tennessee, Oklahoma, Kansas, and Missouri.
Our Purpose - Achieving Ethical Results
Our Mission - Achieve results with the highest levels of client services, professionalism, ethics, empathy and compliance.
Our Commitment to Employees: Strive to offer a diverse, vibrant workplace that encourages pro-active participation, promotes personal growth, and rewards exceptional performance when consistent with our Firm Ideology.
Our Social Value Statement : Our Firm's Legal Collection Practice aims to preserve and restore lender and consumer confidence by:
•Collecting empathetically through litigation,
•Returning money to the local, regional, and national economies, &
•Contributing to the region via employment, charity, and community service.
The Firm represents numerous financial services clients with regard to their legal collection needs, including: credit card, student loan, installment loan, automobile deficiency, and other consumer/commercial, secured/unsecured claims.
The Firm and its attorneys have developed a high level of experience concerning all issues related to consumer and commercial legal collections and is prepared to fully assist lenders and purchasers of distressed receivables.
The Firm has invested substantial resources into compliance, its infrastructure and technology, and commitment to achieving compliant and ethical results for its clients. An Internal Compliance Committee and Audit Department help Firm Management assure compliant legal collections.
