The Account Manager is primarily responsible for contacting customers regarding past due payments, making payment arrangements, correcting customer information, answering customer’s questions about their accounts, and quoting accurate payoff information when requested.
The Account Manager should do this while representing C&F Finance Company in a professional and positive manner and ensuring that all applicable laws and regulations are complied with in this process.
Knowledge:
One year of customer service or collections experience in banking, auto collections and special finance is preferred. Experience and a
level of proficiency with Microsoft Office (Outlook, Word, Excel, and Power Point) required. Proficient computer skills and typing skills are
necessary.
Skills:
The Account Manager I must possess excellent verbal and written communication skills, interpersonal skills, organizational skills, and
good judgement for professional contact with customers, co-workers, 3rd parties and vendors. Must be a highly motivated team player
and work cooperatively with peers, employees, managers and other departments. The individual must have good organizational skills and
be able to multitask in a fast-paced environment. Other skills required include rapport building, problem solving, attention to detail,
accuracy in mathematical calculations, analytical ability, good PC and computer literacy, and professional telephone etiquette. The
individual must maintain an updated knowledge of collection laws and regulations. Must demonstrate proficiency in navigation through
System of record. Bilingual Preferred.
Abilities:
Able to communicate effectively with people at all levels. Must have excellent active listening skills and be able to work independently or
with a team. The Account Manager must be able to multitask in a fast-paced environment with deadlines and performance standards. In
addition, they must understand the auto loan industry processes and regulations and be able to present accurate mathematical
calculations. An Account Manager must be able to maintain confidentiality.
Education:
High School Diploma or equivalent required. College level courses in business preferred. Courses in banking and credit and collection law
are encouraged. Without a degree, equivalent relevant work experience will be considered.
Success Metrics
The Account Manager’s success will be measured based on their ability to successfully complete the essential duties and responsibilities enumerated above. Other measures of success include teamwork (ability and willingness to work with other team members for the success of the department and the growth of the individual collectors) and the ability to meet or exceed established goals for the team, department, and company. Management will provide goals each month.
Physical Demands
Employees may experience the following physical demands for extended periods: viewing computer monitor, keyboarding, talking on the phone, sitting, hands and wrists fine motion, lifting boxes no heavier than 10 pounds and standing/walking. Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
Work Environment
Work is performed in an operational office environment. The work environment can be stressful at times.
Note:
This job description contains the essential functions, duties, and responsibilities of the position in accordance with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. C&F Bank reserves the right to make future revisions to this job description and the inherent responsibilities of the position based on the needs of the organization.
Equal Employment Opportunity Statement -- C&F is committed to providing equal employment opportunity to all qualified persons and reaffirms in policy and practice that it shall not discriminate against applicants or employees because of race, color, religion, gender, age (over 40), disability, genetic information, veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans, and Vietnam era veterans), national origin, or any other consideration protected by applicable federal, state, or local law. This applies to all areas of employment, including promotion, transfer, layoff, termination, compensation, benefits, recruitment advertising, recruitment, and selection for training.
None
High School Diploma/GED
Financial - CONSUMER FINANCIAL SERVICES
In 1927, the founders of C&F Bank recognized the need for a strong, solid financial institution that would serve local businesses and the customers that lived and worked in our communities. Through the years, C&F Bank has proved that dedicated, well-trained employees, a commitment to outstanding service and a diverse offering of quality financial products are the keys to success and growth. As we grow, we stay committed to carry on our community banking heritage in each community we serve.
Today, we are recognized as one of the premier community banks in the country. In a time when many financial institutions are being acquired and merged, we are still here. We are large enough to stand on our own and to offer you, our customers, the most diversified, quality products available in the market. We are small enough to know you by name and recognize you when you come in to see us. You will deal with people you know and trust, right in your neighborhood branch.
Our Focused on You brand means that we make our day about others. A good example of this is found with our C&F Relationship Review; it’s a proactive conversation with customers where we learn about the things that are impacting their financial life. We have found that this time together enables us to exceptionally responsive service and to make recommendations that may save them time or money.
C&F Bank, focused on you and your financial needs since 1927.
