Job Description

An exciting opportunity awaits

As a Collection Support Agent you will seek to assist the Collection Officers in mitigating losses to the credit union as well as ensuring SCU Risk Tolerances are being achieved by assisting in administrative duties involved in the collection efforts.

Specific Responsibilities:

• Assist the Loss Prevention Team in collecting and compiling information and documentation to assist in managing Bankruptcy claims, Consumer Proposals and other third party demands in an effort to help minimize losses to the credit union when possible.

• Assist in backup of Loss Prevention Agent when it comes to Pay no Pay decisioning requirements.

• Assist the collection team in preparing and determining collection items to be written off by preparing the paperwork required.
• Participate in the preparation of departmental reports for tracking and record-keeping including but not limited to the Allowance Reporting.
• Process transactions, apply restrictions/holds, and update records in the banking system ensuring accuracy and efficiency at all times.

• Maintain thorough knowledge of and adhere to credit union policies/procedures and all other legislative requirements in the areas of lending, risk management, security and fraud prevention.

• Apply best practices and identify areas for improvement.
• Respond to internal staff inquiries, trustees, law offices and other third parties to resolve questions and concerns wherever possible, referring more complex issues to the Manager, Loss Prevention.
• Support the Loss Prevention Department in the recovery of overdue accounts where possible by assisting with correspondence, coordinating the issuance of demands for payment, and preparing files for the team when legal action is necessary.
• Actively participate in staff meetings, providing input when necessary.
• Work collaboratively to achieve departmental and organizational goals.
• Maintain up to date knowledge of SCU’s products and services.

Qualifications:

• Grade 12 diploma plus one year of formal education, plus 1 to 3 years of job related experience, or an equivalent combination of education and experience.
• Demonstrated judgement, adaptability to change, customer service, information seeking, impact & influence.

• Working knowledge of the Builders Lien Act, Bankruptcy and Insolvency Act, Consumer Protection Act, Mortgage Act and Interest Act is preferred

• Excellent written and verbal communication skills.
• Strong collaborator with ability to work with team members across the department.
• Excellent organizational skills with a high degree of accuracy.
• Software proficiency.
• Demonstrated ability to learn new concepts quickly and adapt to changing priorities.
• Completion of the Certified Financial Collections Professional (CFCP) designation is an asset.

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing date: June 28, 2026

We thank all candidates for their interest, however, only those selected for an interview will be contacted.