Job Description

OF POSITION:

• The Collections Supervisor supervises the day to day process and operations involved with collections on overdue/delinquent accounts. They ensure that production targets are achieved.

SUPERVISION: Reports directly to the Director of Business Office

RESPONSIBILITIES AND DUTIES:

• Monitors and manages assigned area's AR to ensure that attention is properly given to High dollar and Aged accounts.
• Documents for reference all communications regarding important topics, employee conversations, payer communications etc.
• Monitors guidelines to ensure compliance with Federal and State Regulations.
• Communicates effectively and is responsible for all Vendors affiliated with assigned team.
• Has in depth understanding of all programs and processes for assigned area.
• Provides proper Priority review and response to any request received for assistance.
• Coordinates communication between the business office and other hospital departments and or outside companies such as insurance carriers in order to maximize effectiveness of team assignment.
• Identifies and evaluates areas of risk by not only corrected the problem but identifying the source for process updates or providing additional training.
• Evaluates to properly escalate concerns and provide communication to Manager and Director.
• Coordinates assigned team members schedules and time ensure proper documentation is approved and recorded for reference.
• Provides assistance and support to all members of the leadership team and is available to assist any employee even if not part of assigned team.
• Handles difficult account reviews in order to locate a solution and resolve the problem.
• Consistently evaluates assigned teams processes to ensure that the team is maximizing collection potential and prioritizing task appropriately.
• Performs Quality Reviews consistently for assigned team members & communicates the findings with those team members.
• Provides support for all assigned team members through training and assistance with questions.
• Properly utilizes productivity tracking mechanisms.
• Works at or above the weekly set productivity standard and completes tasks in a timely manner.
• Appropriately prioritizes work queue in order to work highest priority first based on assigned subjects.
• Documents all information in the System following the Clear Concise Consistent method.
• Consistently monitors assignment to ensure that all steps necessary to assist the Team with achieving its goals have been taken.
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Varies writing style to meet needs.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree and two years experience in healthcare or related field
• Alternatively, at least 6 years or equivalent work in healthcare related field
• Adequate keyboarding skills( 40 words per minute typing rate); Basic computer skills.
• Strong organizational and communication skills, including ability to discuss medical issues.
• Negotiation skills including assertiveness and being proactive.
• Ability to handle multiple projects and issues at a time.

Physical Demands/Work Environment

• Work requires light duty lifting.
• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office machinery such as calculator, copy machine, and computer printer.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work®