Job Description

The Collections Specialist is primarily responsible for managing accounts receivable by collecting outstanding customer balances, resolving billing issues, and maintaining positive customer relationships to support company cash flow.

Responsibilities

• Monitor customer accounts to identify past-due balances and collection priorities.
• Contact customers by phone, email, and written correspondence to collect outstanding accounts receivable.
• Review aging reports and maintain assigned accounts to achieve collection goals.
• Investigate and resolve billing disputes, payment discrepancies, and customer inquiries.
• Collaborate with sales representatives and management to resolve account issues.
• Maintain detailed records of collection activities and customer communications.
• Negotiate payment arrangements with customers when appropriate and follow up to ensure compliance.
• Facilitate weekly AR call with Sales, document notes and update in ERP.
• Discuss with Credit Manager doubtful accounts to determine next steps, i.e. 10-day Letter, collections
• Recommend credit holds or account escalations for delinquent customers in accordance with company policy.
• Conduct bank reference verifications to assess customer creditworthiness and support approval decisions.
• Set up new customer accounts including data entry, documentation and review and account maintenance
• Prepare collection reports and provide updates on delinquent accounts to management weekly.
• Ensure compliance with company policies and applicable collection regulations.

Requirements

• High school diploma (or equivalent) required
• 2+ years of accounts receivable or commercial collections experience preferred
• Strong understanding of accounts receivable processes and aging reports.
• Proficiency in Microsoft Excel and accounting/ERP software.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail with the ability to prioritize multiple tasks.
• Ability to work independently and as part of a team in a fast-paced environment
• Maintain confidentiality and professionalism when handling sensitive financial information.

Benefits

• Paid Time Off
• Paid Holidays
• Medical Benefits (medical, dental, vision, long-term disability, voluntary life, accident, etc.)
• Company paid life insurance
• Company paid short-term disability
• 401(k) with company match and immediate vesting