Aurora, IL
Collections Specialist Team Lead
The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists.
Responsibilities:
• Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances
• Negotiate payment arrangements and develop creative solutions for past-due accounts
• Serve as a subject matter expert and escalation point for complex collections and billing issues
• Lead and support the AR Specialist team, including coaching, training, and onboarding new team members
• Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions
• Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management
• Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior
More about you:
• High school diploma required; Bachelor’s degree preferred
• 5+ years of experience in accounts receivable, billing, credit, or collections
• Prior leadership or team lead experience required
• Experience with SAP and collections systems such as Get Paid preferred
• Strong analytical and problem-solving skills with the ability to manage complex accounts
• Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources
What we offer
*Plan rules/offerings dependent upon group Company/location
This role's pay range is between: $61,000 – 77,000 This role is also commission eligible/bonus eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.
In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.
