Job Description

Requisition #: 20959

Functional Area: Collections

Employment Type: Full-Time

Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid

Work Hours: 8 AM to 4:30 PM

Position Summary

As a Collection Specialist with J. J. Keller, you will perform various administrative duties (e.g. follow up on credit card declines, canceling subscriptions) and will make collection contacts via phone and email on past due accounts. This position also provides superior customer service, both internally and externally, pertaining to credit and collection functions.

Why J. J. Keller?

• Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Company-Funded Annual Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

Job Responsibilities

• Makes collection contacts via phone and/or e-mail on past-due accounts as assigned. Encourages timely payment in support of company goals for accounts receivable aging and bad debt write-off.
• Answers incoming telephone calls as part of department call hunt group and provides customer service.
• Responds to emails/correspondence from customers and sales areas regarding accounts.

Qualifications

Education:

• High School Graduate or General Education Degree (GED)

Experience:

Specialist

• 2+ years of customer service experience.
• Collection experience preferred.

Computer Skills

• Must be proficient in the use of a PC and MS Office Suite, with high proficiency in MS Excel.
• Experience with SAP desirable.

Other Skills/Qualifications:

• Ability to work in a fast paced, team oriented environment.
• Strong attention to detail.
• Ability to identify and assist in resolving problems.
• Effective and professional verbal and written communication skills.
• Commitment to providing excellent customer service.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.